Common questions before you book your transfer
The live Total Transfer site highlights key FAQ topics such as meet & greet, flight tracking, cancellation policy, vehicle choices, booking, and payment. This version expands those topics into a clearer support page.
Yes. For airport arrivals, the service can include a meet & greet style pickup with a name board. The exact timing and any parking-related charges depend on the airport policy and booking details.
The current service messaging strongly supports airport-aware pickups. Travellers should still make sure flight details and meeting instructions are correct while booking to avoid confusion on arrival.
Free cancellation is available up to 3 hours before the booking time. If cancellation happens within 3 hours, only part of the fare may be refunded. The policy page explains the refund breakdown in more detail.
Yes, booking changes such as pickup address, date, time, vehicle type, or via stop requests can be handled by customer support. Free changes are typically available up to 3 hours before the trip.
Look at passenger count and luggage first. Saloon and executive rides suit smaller groups, while MPVs and 8-seaters are better for families, extra luggage, or group airport pickups.
The policy messaging on the live site references card payments, bank transfer, cash for some additional charges, and payment links. The best option depends on the booking and any modifications made later.
Airport jobs include a free waiting window tied to the airport pickup process, while non-airport pickups include a shorter waiting period. Additional waiting charges only apply after those free windows.
Booking is simple. Enter your pickup and destination details, select date and time, and get an instant quote. Once confirmed, you receive booking details by email with driver information and instructions.
Prices are fixed at the time of booking with no hidden charges. The quote you receive is the final price, so you don’t need to worry about meter-based changes or unexpected costs later.
The service covers all major London airports including Heathrow, Gatwick, Stansted, Luton, Southend, and London City Airport, with transfers available across the UK.
Airport pickups include up to 60 minutes of free waiting time, while standard pickups include around 15 minutes. Extra waiting is only charged after the free period ends.
Talk to support before you travel
If your trip includes special luggage, multiple stops, or a large group, the support team can help you pick the best vehicle and pricing path.