This page covers our official policies on bookings, modifications, airport pickups, and cancellations to ensure a smooth journey for every passenger.
After you book a journey, we will email you the booking confirmation and any other related details immediately. We provide 24/7 instant customer service available around the clock to assist with any of your booking-related queries.
You can modify details like address, date, time, or vehicle type by contacting us. Free modifications are available up to 3 hours before the booking time. Modifications within 3 hours incur an admin fee of £20 plus any additional service costs.
We cover the first 30 minutes of car park charges for London airport pickups. The driver will meet you inside arrivals with a name board.
For all non-airport pickups, we include 15 minutes of free waiting time. After this window, a further waiting charge of a minimum £5 for every 15 minutes will apply.
With 20 years of experience, we guarantee service unless Force Majeure events occur (Road closures, Accidents, Extreme Weather, or Breakdowns). We maintain a 99% success rate by actively tracking drivers and communicating with service partners in real-time.
Failed services are fully refunded. Refunds typically take up to 5 business days to show on your bank statement.
We use your contact and journey details for booking management, support, and compliance. Your data ensures we can track drivers, update you on issues, and process refunds efficiently.
