Terms for using the Total Transfer service
Welcome to TotalTransfer.co.uk. By using our services, you agree to the following terms and conditions designed to ensure a safe, fair, and reliable transport experience.
Terms overview
Our terms govern the use of booking details, account management, and compliance with UK transport laws. We prioritize customer satisfaction and flexibility across all our service policies.
| 1. Use of Booking Details |
Essential information like name, email, and pickup
details are gathered to manage journey records.
TFL Compliance: Booking records are retained for 12 months by TFL partners as required by law. While personal data can be deleted under GDPR, booking history is kept for legal compliance. |
|---|---|
| 2. Account Assistance | For help with account access, troubleshooting, or data deletion, contact our team at support@totaltransfer.co.uk. |
| 3. Easy Navigation | We provide separate policy documents for Cancellations & Refunds, Booking Journeys, and Airport Pick-ups to ensure quick access to key information. |
| 4. Compliance & Support | Our policies follow UK law to support customers, drivers, and operators. If any part of the service feels unfair, please reach out to us for a resolution. |
Last Updated: April 2026. These terms aim to provide the best service possible through transparency and coordination with our service providers.
Read operational policy rules
Explore our detailed guides on airport parking charges, waiting times, and how we handle failed services or force majeure events.
Open PoliciesTalk to the team
Our 24/7 customer service is available for any queries regarding GDPR, account access, or general booking help.